Terms and conditions

General Terms and Conditions – Dix Mondu Frère
Effective Date: [29-11-2022]

Applicability
a. These General Terms and Conditions (“Terms”) apply to all purchases and use of products and services from Dix Mondu Frère (“we,” “us,” or “our”), a clothing company located in the Netherlands.

1. By using our website, placing an order, or accepting a product or service from Dix Mondu Frère, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our products or services.

Orders
a. By placing an order with Dix Mondu Frère, you declare that you are 18 years or older and have the legal capacity to enter into binding agreements.

1. All orders are subject to availability. We reserve the right to refuse or cancel orders for any reason, including but not limited to incorrect pricing, suspicion of fraud, or inappropriate behavior.
2. We strive to provide accurate product descriptions and images. However, colors may slightly differ from the actual products due to variations in screen settings. We do not guarantee that the displayed colors exactly match the actual colors of the products.

Prices and Payments
a. All prices are listed in euros (€) and include VAT unless otherwise stated.

1. Payments must be made at the time of the order. We accept payments through the accepted payment methods listed on our website.
2. In the event of a pricing error on our website, we reserve the right to cancel the order or adjust the price. If the price has already been paid, we will notify you and arrange a refund.

Shipping and Delivery
a. We strive to ship your order within a reasonable time frame. The estimated delivery time is stated during the ordering process, but please note that these estimates are indicative.

1. We are not responsible for delays or errors caused by third parties, such as courier services or customs authorities.
2. The risk of loss or damage to the products passes to you upon delivery. Please inspect the products immediately upon receipt and report any damage or defects to us within 48 hours.
3. Dix Mondu Frère does not deliver to P.O. Box addresses.

Returns and Refunds
a. We offer a return policy for unworn and undamaged products within a reasonable time after receipt. Please refer to our return policy on our website for detailed instructions and any exceptions. Products must be returned in the original packaging with the hangtags attached.

1. Refunds will be processed within a reasonable time after we receive and inspect the returned products. Any shipping costs will not be refunded unless otherwise stated.

Intellectual Property
a. All intellectual property rights related to our products, logos, designs, images, and other materials remain the property of Dix Mondu Frère. It is not permitted to copy, reproduce, distribute, or use these materials without our express written permission.

Liability and Limitation of Liability
a. We strive to provide accurate information, but we do not guarantee that the content of our website is error-free, complete, or up to date. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

1. Our liability is limited to the price of the specific product or service to which the claim relates.

Applicable Law and Dispute Resolution
a. Dutch law applies to these Terms.

1. Any disputes arising from or related to these Terms will be submitted to the competent courts in the Netherlands.

Changes to the Terms
a. We reserve the right to modify these Terms at any time. Modified Terms will take effect once they are published on our website. It is your responsibility to regularly check the Terms for any changes.

If you have any questions or comments about these Terms, please contact us at [support@dixmondufrere.com] or through our contact page on the website.

Return policy

Thank you for choosing Dix Mondu Frère. We want you to be fully satisfied with your purchase. In the event that you need to return an item, we have outlined our return policy below:

Contacting Customer Service: If you wish to initiate a return, please contact our customer service within 14 days of receiving your order. You can reach us by sending an email to [support@dixmondufrere.com] or through our contact page on the website. Our dedicated team will guide you through the return process.

Return Period: You have 14 days from the date of receiving your order to initiate a return. Please ensure that the item is unused and in its original condition. Returns must be made within this timeframe.

No Return Sticker Included: We do not include a return sticker with your package. This is to ensure that you communicate with our customer service before proceeding with the return. We want to provide personalized assistance and address any concerns you may have.

Return Conditions: To be eligible for a return, the item must be returned in its original packaging and include all labels and tags. Returns that do not meet these conditions may not be accepted.

Refunds: Once we receive and inspect the returned item, we will process the refund. The refund will be issued using the original payment method. Please allow for some processing time, as the refund may take a few days to appear in your account, depending on your bank or credit card company.

Shipping Costs: Within the Netherlands, shipping to the customer is free of charge. However, the customer is responsible for the shipping costs associated with returning the item. We do not provide return labels or reimburse any shipping costs incurred by the customer.

Refund Options: Dix Mondu Frère offers refunds in the form of the original payment method. We aim to process refunds within 1 business week.

We hope that you are satisfied with your purchase from Dix Mondu Frère. If you have any questions or concerns about our return policy or any other matter, please don’t hesitate to contact our customer service. We are here to assist you.

Please note that this return policy is effective as of May 17th, 2023, and is subject to change. Visit our website regularly for any updates or contact our customer service for the most up-to-date information.

Global Privacy policy

Welcome to Dix Mondu Frère’s Global Privacy policy! We value your privacy and are committed to protecting your personal information. Our global privacy policy explains how we collect, use, store, and safeguard your data. By providing transparency and ensuring legal compliance, we aim to build trust with our valued customers. Please take a moment to familiarize yourself with our privacy practices to understand how we handle your information.

1. Information We Collect

1.1 Personal Information: We may collect certain personal information from you, such as your name, address, email address, phone number, payment details, and other information you voluntarily provide to us when placing an order.

1.2 Non-Personal Information: We may also collect non-personal information when you visit our website, such as your IP address, browser type, referring pages, and page visits. This information is used to analyze trends, manage the website, track user movements, and gather demographic information for internal use.

2. Use of Collected Information

2.1 Purposes: We use your personal information to process your orders, provide order updates, offer personalized services, and comply with legal obligations, such as maintaining administrative and accounting records.

2.2 Marketing Communication: With your consent, we may use your contact information to send you information about our products. You have the right to opt out of such communications at any time.

3. Disclosure to Third Parties

3.1 Service Providers: We may share certain personal information with trusted external service providers who assist us in performing various activities, such as payment processing, order fulfillment, shipping, and customer service. These third parties have access to personal information only to the extent necessary to perform their tasks and may not use it for any other purpose.

3.2 Legal Requirements: We may disclose your personal information to comply with applicable laws and regulations, a legal process, a request from a government entity, or to protect our legal rights.

4. Data Security

4.1 We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure technologies and implement strict internal policies to ensure the security of your data.

5. Your Rights

5.1 Access and Correction: You have the right to request access to the personal information we hold about you. If this information is inaccurate or incomplete, you may request its correction or supplementation.

5.2 Erasure: You have the right to request the deletion of your personal information by us, unless we are legally obligated to retain it.

6. Cookie Policy

6.1 Our website uses cookies to enhance your user experience. By visiting our website, you consent to the use of cookies in accordance with our Cookie Policy.

7. Changes to Our Privacy Policy

7.1 We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website. It is your responsibility to regularly review our privacy policy.

8. Contact

8.1 If you have any questions about our privacy policy or your personal information, please feel free to reach out to us using the following contact details:
Email: [support@dixmondufrere.com]
You can also visit our Contact page on our website, where you can choose your preferred method of contact.

Legal notice

This legal notice applies to the use of the website and services of Dix Mondu Frère, located at Floralaan 7, Wageningen. By using our website and services, you agree to the following terms and conditions:

Limitation of Liability: Dix Mondu Frère shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website, products, or services. While we strive to ensure the accuracy and timeliness of the information on our website, we do not guarantee the completeness, accuracy, or reliability of such information.

Intellectual Property Rights: All intellectual property rights related to the content, designs, logos, trademarks, and other materials on our website belong to Dix Mondu Frère or its licensors. It is prohibited to copy, reproduce, modify, distribute, or use these materials in any manner without prior written permission from Dix Mondu Frère.

Privacy Policy: By using our website, you consent to our privacy policy. We collect and process personal data in accordance with applicable data protection laws. Please refer to our privacy policy for more information on how we collect, use, store, and protect your personal data.

Applicable Law and Jurisdiction: This legal notice is governed by the laws of the Netherlands. Any disputes shall be exclusively submitted to the courts of the Netherlands, unless otherwise provided by law.

External Links and Third-Party Content: Our website may contain links to external websites or third-party content. Dix Mondu Frère is not responsible for the content, accuracy, or legality of these external sources. The use of external links and third-party content is at your own risk.

Changes to the Notice: Dix Mondu Frère reserves the right to modify this legal notice at any time. Any changes will be published on our website. It is your responsibility to regularly check our website for any updates.

If you have any questions regarding this legal notice or our website, please contact us at [support@dixmondufrere.com] or through our contact page on the website.